APS4 Customer Service Officers - Employment Services

Job description Our Federal Government client is currently seeking Employment Services Officers to join their team for a 8 month assignment with a view to the roles becoming ongoing.  Positions are to commence immediately in the Brisbane CBD, and will be paid at the attractive hourly rate $48.72 super per hour. ESOs interact with job seekers and employers through telephone, e-mail and web chat communication methods. As part of their usual duties, ESO’s will be: Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs. Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed. Conducting thorough investigations and using effective management strategies to address the concerns of complainants. Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant. Identifying learning opportunities and providing mentoring to staff of lower classification levels…

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