Service Desk Analyst

What success looks like in this role: Act as a single point of contact to provide 1st level IT support.Respond to and resolve customer requests or incidents providing fast and efficient, customer service.Perform standard diagnostics to initiate the problem management workflow process.Strive for a high level of first-contact resolution.#LI-KC1You will be successful in this role if you have:Australian Citizen is required.Baseline, NV1 or NV2 Clearance is required.Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.Demonstrated experience in supporting Microsoft Windows 10 and Office 365.Understanding of Active Directory and administration processes.Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications.A keen interest in developing a career in IT (essential)Unisys has been awarded an exciting new opportunity to support a large Federal Government department. Please click on the "Apply Now" button below to submit your application to be part of our Winning Culture.Unisys is an equal opportunity employer and fosters an inclusive culture…

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