Role Purpose
An exciting opportunity has become available for a Voice AI Developer, where you will be working as a hands-on ServiceNow Developer building moderate to complex workflows that are interacted with by Voice AI solutions, integrations, and self-service catalogues in ServiceNow to automate business processes with a focus on Voice as a channel.
Key Responsibilities
• Participating in business workshops, requirement gathering to provide solutions
• Preparing and assisting with functional and technical design workshops and providing input into estimates
• implementing and delivering solutions in adherence to ServiceNow technical best practice and standards
• Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
• Experience working with Voice AI & Resolver Technologies: Twilio, SIP, Microsoft PVA, AWS Connect AWS lex, OpenAI chatPTand Genesys
• Ensuring technical deliverables to customers are complete, timely, consistent and of the highest quality
• Achieving and maintaining ServiceNow certifications within the various product lines
Essential Knowledge, Skills & Experience
• IT Degree or relevant tertiary education in Computer Science and/or recognised industry qualifications and experience;
• Technical skills in web-based technologies (HTML, CSS, JavaScript, XML, JSON and Web Services)
• Minimum 5 years’ experience working withServiceNow
• Minimum 2 years experience with Voice AI solutions / outcomes.
• Exceptional interpersonal skills, verbal communication and written communication
• High level of attention to detail with pride in the accuracy and presentation of information
• Experience with process flow and data modelling
• Ability to quickly develop an understanding of business processes and demonstrate exceptional problem-solving skills and lateral thinking
• A passion to grow as a consultant and learn how to help customers achieve successful outcome.
• Ability to manage competing priorities in a complex environment and devise creative technical solutions
• Demonstrated experience in Agile project techniques and the ability to work independently as well as within a large team environment
Desirable Skills & Experience
• Consulting experience in a software development discipline
• ServiceNow experience and certifications (Certified System Administrator, Certified Implementation Specialist)
• ITIL Foundations
• Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Water Fall (Prince/PMBOK)
What Nexon offers you
At Nexon, we believe that great businesses are built around talent and we see ourselves as a talent investment house; a place where our people are our major investors, and their careers are our investment.
Our people are at the heart of everything we do. They aim high and achieve high. In return for their amazing performance, Nexon offers an attractive employee value proposition built around a range of benefits
An exciting opportunity has become available for a Voice AI Developer, where you will be working as a hands-on ServiceNow Developer building moderate to complex workflows that are interacted with by Voice AI solutions, integrations, and self-service catalogues in ServiceNow to automate business processes with a focus on Voice as a channel.
Key Responsibilities
• Participating in business workshops, requirement gathering to provide solutions
• Preparing and assisting with functional and technical design workshops and providing input into estimates
• implementing and delivering solutions in adherence to ServiceNow technical best practice and standards
• Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
• Experience working with Voice AI & Resolver Technologies: Twilio, SIP, Microsoft PVA, AWS Connect AWS lex, OpenAI chatPTand Genesys
• Ensuring technical deliverables to customers are complete, timely, consistent and of the highest quality
• Achieving and maintaining ServiceNow certifications within the various product lines
Essential Knowledge, Skills & Experience
• IT Degree or relevant tertiary education in Computer Science and/or recognised industry qualifications and experience;
• Technical skills in web-based technologies (HTML, CSS, JavaScript, XML, JSON and Web Services)
• Minimum 5 years’ experience working withServiceNow
• Minimum 2 years experience with Voice AI solutions / outcomes.
• Exceptional interpersonal skills, verbal communication and written communication
• High level of attention to detail with pride in the accuracy and presentation of information
• Experience with process flow and data modelling
• Ability to quickly develop an understanding of business processes and demonstrate exceptional problem-solving skills and lateral thinking
• A passion to grow as a consultant and learn how to help customers achieve successful outcome.
• Ability to manage competing priorities in a complex environment and devise creative technical solutions
• Demonstrated experience in Agile project techniques and the ability to work independently as well as within a large team environment
Desirable Skills & Experience
• Consulting experience in a software development discipline
• ServiceNow experience and certifications (Certified System Administrator, Certified Implementation Specialist)
• ITIL Foundations
• Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Water Fall (Prince/PMBOK)
What Nexon offers you
At Nexon, we believe that great businesses are built around talent and we see ourselves as a talent investment house; a place where our people are our major investors, and their careers are our investment.
Our people are at the heart of everything we do. They aim high and achieve high. In return for their amazing performance, Nexon offers an attractive employee value proposition built around a range of benefits
