Our greatest assets are not our extensive tech investments or tools, swanky offices or shiny MACs, our greatest assets are our people! The Desktop Services administrators form part of a team of human centered technical problem solvers that enable the enterprise to be at their most effective.Responsibilities:Responsible for managing and coordinating all aspects of Desktop Support (1st & 2nd level) to end users. (up to 1000 users)Providing telephone and face to face technical support to users regarding Desktop issues.Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.Maintaining accurate log entries of fault with resolution and contact details.Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.Working on tasks as assigned by IT Support Manager.Providing an effective interface between users and service providers supplying all…
Click here to view more detail / apply for Desktop Services Administrator
Click here to view more detail / apply for Desktop Services Administrator
