Senior Policy Officer - Office of the ED, Governance, Strategy & Planning, Education

Governance, Strategy and Planning undertakes a range of enterprise activities to support the department to meet its strategic objectives and operational requirements, and delivers services and products to support frontline and corporate staff to effectively and confidently perform their duties.GSP is seeking motivated, critical thinkers with strong problem-solving skills who are passionate about working with stakeholders to achieve better outcomes for our customers. GSP offers a creative environment for collaboration and teamwork; flexible work options; and learning opportunities and skill development. Three exciting roles are available in the following areas:Maturing departmental approaches to human rights and customer complaints management: Support development of tailored complaints and human rights resources and training to build capability in frontline and corporate areas; Provide support, advice and training to business areas; Support collaboration with other business areas to drive continuous improvement in complaints management and reporting. Maturing departmental approaches to enterprise risk management: Work with specialist teams to ensure risks…

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