Support Analyst | Full-time Temporary with a Possibility of Permanency

Closes: 18 April 2024 Classification: Administrative Services Officer Class 5 Salary: $89,114 - $94,120 plus superannuation Position No: 35295 Directorate: ACT Health Advertised (Gazettal date): 04 April 2024 Contact Officer: John Amsteins on [email protected] or (02) 5124 5000 Details:  Support Analysts are part of a dynamic team providing ICT level 1 support services across the ACT public health system for over 200 ICT systems. The role is required to also undertake help desk activity and provide support outside of usual business hours through a roster arrangement utilizing shifts that can be scheduled at any time seven days per week, 24 hours per day. Provide pro-active and re-active first level technical support by phone, email, onsite assistance, online chat and face-to-face for users of Health applications including level one system administration and access management. Manage user requests in accordance with agreed procedures. Identify, troubleshoot and resolve issues with applications based on agreed procedures. Assist with configuration, access…

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