Customer Service Manager - NSW, VIC

Join our dynamic team as a Customer Service Manager and take charge in fostering a productive and inspiring work environment while elevating the customer service experience. We are seeking a skilled communicator who can effectively collaborate across various business units and sales teams. This is a full-time role based in our Wetherill Park office, reporting to the General Manager - Customer Service. Duties & responsibilities: Overseeing day to day operations, ensuring performance goals are assigned and completed. Driving service levels by managing response times, accuracy, and technical suitability of inquiries. Implementing and monitoring customer service metrics for capacity and quality. Delegating responsibilities effectively, recruiting, onboarding, and training high-performing team members. Resolving internal conflicts efficiently, maintaining a presence withing relevant Sales teams and operating with Quality Assurance guidelines to ensure safety. Experience & attributes: Previous experience in Customer Service. Strong decision making capabilities. High level of written and verbal communication skills. Be able to demonstrate a…

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