Service Delivery Team Lead/Associate

What success looks like in this role: Ensure the Service desk team do the day-to-day administrative tasks using technical systems including but not limited to Microsoft Active Directory,  Win 10, Microsoft 365 etcEnsure the Service desk team administer other Client operating systems at a commensurate level to that indicated here (Linux/Unix system and broad base windows and cloud-based administration tasks as examples)Ensure team manage Service Management items (i.e. tickets, incidents) in accordance with Organization policies and within designated deadlines.Influence staff, steer others towards successful task accomplishment, manage priorities and meet deadlines. Be agile in approach for resolution and have the ability to manage change successfully. Ability to triage and troubleshoot issues in a cross domain environment. Ensure a high rate of successful delivery at 1st resolution which will include TL support to the service desk team workloads including actioning services calls and answering phones at peak times or absences. Liaise, negotiate, and communicate accurately and effectively with…

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