Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a?Nespresso?cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment. We have an exciting opportunity for a passionate Sales and Service Analyst to join the Nespresso Contact Centre Team based at Rhodes.? We are looking for Sales and Service Analyst who will ... Assess, analyse and calibrate customer experience across all service touchpoints to recommend action plans that continuously improves the CRC sales and service proposition. Your responsibilities will include; Conducting independent assessments of customer facing teams' interactions and administrative teams end to end processing to measure customer experience vs prescribed metrics and transaction accuracy vs defined process. …
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