IT Support Cannon Hill

IT Support Apply now Job no: 678724 Location: Cannon Hill Work type: Full Time Categories: Information Technology $67,000 super Act as senior IS&T service analyst Based in Cannon Hill Hands-on role reporting to the service delivery manager Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community. THE POSITION Manage escalated tickets, problem tickets and provide expert advice on common tickets. Create knowledge base articles in order to review and amend Service Desk policies and procedures Work closely with third level infrastructure and applications teams to investigate problems and major incidents Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT…

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