Team Leader - Insurance

Team Leader – Insurance Contact Centre Leader North Sydney based role Hybrid working environment Monday to Friday – standard business hours This is a great opportunity to work for an Insurance Company based in the North of Sydney. The CEO has a hands-on approach and fosters a supportive environment where everybody has the chance to grow professionally and be supported by their immediate and wider team. This team are bonded over their values of putting the customer first, acting with integrity, displaying empathy, they are focused on achieving results and providing quality service. The opportunity that now exists is for a Team Leader who will coach and mentor their team on incoming calls and emails from new and existing customers. You will triage communication and deliver it to the right department for immediate action, such as the new business team. Your team will answer queries and provide quotes, whilst being in line with compliance and…

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