Recognition @ Latitude: Education support, Better giving programme with charity partners, Latitude matches dollar for dollar and Community partner days. Annual salary reviews Flexibility @ Latitude: Flexible work arrangements - balance work and personal responsibilities, Hybrid set up - work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate / bereavement leaveReporting to Head of Portfolio Management, the Senior Portfolio Manager is responsible for designing and executing the customer engagement strategy to optimise the risk and returns of the cards portfolio.The role will be responsible for designing, managing, monitoring and optimising the direct portfolio stimulation and growth campaigns for credit card products to drive spend, receivables and customer engagement growth.Responsibilities.Take a lead in creating portfolio management strategies to maximize portfolio growth across all customer contact and communication pointsDesign, execute and monitor always-on customer management programs including:Early months of book/OnboardingOngoing customer engagement to grow spend and build balanceRe-activation of dormant customersProactive and reactive retentionWork with the Analytics…
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