Our client, a prominent player in the insurance sector, is seeking a dedicated Technical Support Coordinator to provide critical IT support to their businesses. This role plays a pivotal part in ensuring the smooth operation of IT services for all locations in Australia and overseas operations. Benefits: Competitive salary package with performance-based incentives.Collaborate with industry experts and strategic partners.Supportive work culture promoting work-life balance.Opportunities for career advancement and skill enhancementKey Accountabilities: Provide L1/2 Desktop support for incidents and work requests.Manage end user support, desktop operating systems, and Active Directory administration.Support Remote Desktop Services, network access, and desktop productivity software.Deploy and manage devices, ensuring desktop security and assisting with software installations.Prioritize and action incidents and requests promptly within agreed targets and SLAs.Coordinate with end users to enhance customer experience.Assist in policy, standards, and procedure development, contributing to the business case development process.Contribute to Disaster Recovery and IT Service Continuity plan improvement.Collaborate with support team members on…
Click here to view more detail / apply for IT Desktop support
Click here to view more detail / apply for IT Desktop support
