Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations. We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to join their team. Position Overview: We are seeking an experienced Service Delivery Manager to oversee the seamless delivery of services to our client's stakeholders. The ideal candidate will have a strong background in managing Service Level Agreements (SLAs), Key Performance Indicators (KPIs), vendor negotiations, change management, asset management, and IT Service Management (ITSM) projects. This role involves leading a team of 6 individuals, comprising both internal and external resources. Key Responsibilities:- Develop, implement, and manage SLAs and KPIs to ensure service delivery meets or exceeds client expectations.- Lead negotiations with vendors to establish and maintain strategic partnerships, optimizing service delivery and cost-effectiveness.- Drive change management initiatives, ensuring smooth transitions and minimizing disruptions to operations.- Oversee asset management activities,…
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