Customer Solutions Officer

Posted: 19/03/2024 Closing Date: 02/04/2024 Job Type: Permanent - Full Time Location: Bendigo, Victoria Job Category: Call Centre and Customer Service Job Description Overview of role This role will work closely with stakeholders to ensure products and services are configured and billed accurately in our Customer Experience Platform (CXP). A snapshot of your day As our Customer Solutions Officer, you’ll be accountable for: Providing a positive and professional customer service experience Performing and understanding billing and payment transactions, information statement applications and tenancy enquiries. Ensuring required reports and outputs are in place and submitted to relevant bodies as required. Liaising closely with internal and external stakeholders to provide advice on process and product change, along with offering solutions and outcomes To be considered for this role, you will have minimum Year 12 education and or relevant experience in an administration or finance/ billing position. Sound like you? We’d love to hear from you. The salary…

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