Clinical Intake & Triage - Social Worker

About the company: Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. Reporting to the Assistant Director, you will work with a professional team who are all dedicated to making a different in the lives of their clients. About the role:Working in a contact centre, you will be providing high quality first point of contact customer service to individuals and their families requiring counselling and/or case management support.Triaging and coordinating intakes and referrals Scheduling appointments for one-on-one appointments or group counselling.Escalating cases complex or high-risk cases where relevant.Maintaining up to data and accurate records for all phone and email correspondence.Liaising and forming partnerships with other departments and organisations and community health and welfare agencies. About you: You will have current registration with the Australian Health Practitioners…

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