OB DESCRIPTION: To support the Ocean Import Manager in the running of the department within the branch by assisting the Ocean Import product growth in the market place through focus on Operations, Finance, Sales, People, Systems and Culture in adherence to the company's policies and procedures. Responsible of all aspects of the operational team, reporting to the Ocean Import Manager.
KEY RESPONSIBILITIES:
- Oversee the day-to-day operations of the ocean import department, ensuring efficient and timely processing of inbound shipments.
- Assign tasks to import coordinators, monitor their workload, and provide guidance and support as needed.
- Collaborate with account management and customer service teams to identify customer needs, address service issues, and explore opportunities for service improvement.
- Monitor key performance indicators, and implement corrective actions or process improvements as needed.
- Identify opportunities to streamline import processes, eliminate bottlenecks, and enhance operational efficiency through automation, or workflow optimisation.
