Retail Manager (General) (Online and Instore)
Are you passionate about gemstones, marketing, and delivering exceptional customer experiences? Austgems Pty Ltd is seeking a highly motivated and experienced, full time Retail Manager (General) to lead our online and instore opal sales establishment. As a Retail Manager, you will be responsible for overseeing all aspects of our opal sales, customer service, and marketing efforts. This role requires fluency in both English and Mandarin, as we have a rapidly expanding Chinese client base.
Responsibilities:
Store Operations:
· Oversee the day-to-day operations of our online and instore opal sales establishment.
· Ensure product listings are accurate, up-to-date, and visually appealing.
· Maintain retail inventory and procure opal stock at optimal levels and pricing.
· Continuously improve online and instore experience, creating a customer friendly and responsive environment.
Sales and Marketing:
· Develop and execute effective marketing strategies to promote retail sale of our opal products.
· Analyze market trends and customer preferences to identify opportunities for growth.
· Set retail pricing.
· Implement promotional campaigns and special offers to increase retail sales and customer retention.
· Create engaging content for our social media platforms.
Customer Service:
· Provide outstanding customer support to English and Mandarin-speaking retail customers in person and via email, chat, and phone.
· Address customer inquiries, concerns, and complaints in a timely and professional manner.
· Ensure that retail customer feedback is collected and used to improve products and services.
· Work towards building long-lasting customer relationships and brand loyalty.
Team Management:
· Build and motivate a team of sales associates and customer service representatives.
· Set performance goals, provide regular feedback, and conduct performance evaluations.
· Foster a positive and collaborative work environment that encourages teamwork and creativity.
Performance Analysis:
· Monitor key performance indicators (KPIs) and sales metrics to evaluate the effectiveness of marketing strategies.
· Generate reports on retail sales performance, customer feedback, and website analytics.
· Use data-driven insights to make informed decisions and drive continuous improvement.
Requirements:
1. Fluency in both English and Mandarin is essential to cater to our customer base.
2. Proven experience in retail store management (online and instore), preferably in the gemstone industry.
3. Strong understanding of e-commerce platforms and online marketing strategies.
4. Excellent communication and interpersonal skills to engage with customers and team members effectively.
5. Demonstrated ability to analyze data and make data-driven decisions.
6. Exceptional leadership skills to lead and motivate a team to achieve retail sales targets.
7. Customer-focused approach with a passion for delivering outstanding service.
8. Highly organized with the ability to multitask and prioritize tasks effectively.
9. Preparedness to travel widely throughout regonal and remote NSW for extended periods of time visiting and liaising with opal miners / opal wholesalers
Join our dynamic team and become an integral part of our business. If you are a self-driven individual with a passion for gems, sales and marketing, we'd love to hear from you! Please submit your application, including your resume and a cover letter detailing your relevant experience and language proficiency.
Salary range: $70,000 to $80,000 per annum.
This advertisement was first published on 18 March 2024
Applications and expressions of interest will be accepted till 20 April 2024
Are you passionate about gemstones, marketing, and delivering exceptional customer experiences? Austgems Pty Ltd is seeking a highly motivated and experienced, full time Retail Manager (General) to lead our online and instore opal sales establishment. As a Retail Manager, you will be responsible for overseeing all aspects of our opal sales, customer service, and marketing efforts. This role requires fluency in both English and Mandarin, as we have a rapidly expanding Chinese client base.
Responsibilities:
Store Operations:
· Oversee the day-to-day operations of our online and instore opal sales establishment.
· Ensure product listings are accurate, up-to-date, and visually appealing.
· Maintain retail inventory and procure opal stock at optimal levels and pricing.
· Continuously improve online and instore experience, creating a customer friendly and responsive environment.
Sales and Marketing:
· Develop and execute effective marketing strategies to promote retail sale of our opal products.
· Analyze market trends and customer preferences to identify opportunities for growth.
· Set retail pricing.
· Implement promotional campaigns and special offers to increase retail sales and customer retention.
· Create engaging content for our social media platforms.
Customer Service:
· Provide outstanding customer support to English and Mandarin-speaking retail customers in person and via email, chat, and phone.
· Address customer inquiries, concerns, and complaints in a timely and professional manner.
· Ensure that retail customer feedback is collected and used to improve products and services.
· Work towards building long-lasting customer relationships and brand loyalty.
Team Management:
· Build and motivate a team of sales associates and customer service representatives.
· Set performance goals, provide regular feedback, and conduct performance evaluations.
· Foster a positive and collaborative work environment that encourages teamwork and creativity.
Performance Analysis:
· Monitor key performance indicators (KPIs) and sales metrics to evaluate the effectiveness of marketing strategies.
· Generate reports on retail sales performance, customer feedback, and website analytics.
· Use data-driven insights to make informed decisions and drive continuous improvement.
Requirements:
1. Fluency in both English and Mandarin is essential to cater to our customer base.
2. Proven experience in retail store management (online and instore), preferably in the gemstone industry.
3. Strong understanding of e-commerce platforms and online marketing strategies.
4. Excellent communication and interpersonal skills to engage with customers and team members effectively.
5. Demonstrated ability to analyze data and make data-driven decisions.
6. Exceptional leadership skills to lead and motivate a team to achieve retail sales targets.
7. Customer-focused approach with a passion for delivering outstanding service.
8. Highly organized with the ability to multitask and prioritize tasks effectively.
9. Preparedness to travel widely throughout regonal and remote NSW for extended periods of time visiting and liaising with opal miners / opal wholesalers
Join our dynamic team and become an integral part of our business. If you are a self-driven individual with a passion for gems, sales and marketing, we'd love to hear from you! Please submit your application, including your resume and a cover letter detailing your relevant experience and language proficiency.
Salary range: $70,000 to $80,000 per annum.
This advertisement was first published on 18 March 2024
Applications and expressions of interest will be accepted till 20 April 2024
