The Support ML team aims to create better-than-human Customer Support experiences. Cash App holds people’s money, and building customers’ trust is absolutely essential to our brand. Providing fast and reliable help whenever the customer needs it is a major component of building that trust.
As a member of the team, you will design, build and launch customer support features. We build our services over Cash App's ever-evolving infrastructure, and as a senior engineer on the team, you will embrace these changes and scale our tech stack to promote future evolvability. This is an exciting opportunity to make a direct, tangible impact on our product and work on projects that are critical to the business’s success. You'll be reporting to an Engineering Manager and working on a distributed team with members in the USA, Taiwan, Melbourne and Perth.
You Will:
Be responsible for designing, building and managing the distributed services that enable us to automatically solve customer problems in real-time.
Creatively solve challenging technical problems at scale, collaborating with engineers located here in Melbourne, Perth, Taiwan and the US.
Demonstrate high code quality, good test coverage and other engineering best practices
Work hand-in-hand with ML Modelers to identify and integrate new data sources, heuristics and models, allowing us to scale our customer support operations.
Collaborate with product, analysts, and modelers on planning and implementing great customer support experiences
Have autonomy to research and achieve outcomes with support when you need it
Contribute to the growth of our development capabilities through mentoring and supporting fellow engineers
Own your solutions from design through to operation: we are all on the pager!
