The Group Operations Manager will play a crucial role in overseeing our retail, online and wholesale operations, ensuring operational efficiency, profitability, and high standards of customer service. This individual will lead our operations team, streamline processes, manage inventory, and drive strategic initiatives to enhance business performance and growth.
What’ll you’ll be doing
- Oversee daily operations across all retail and wholesale channels, ensuring seamless and efficient operation.
- Develop and implement operational strategies, processes, and policies to improve efficiency, productivity, and profitability.
- Lead, manage, and develop the operations team to achieve business goals and maintain high levels of performance and customer service.
- Manage relationships with suppliers, partners, and stakeholders to ensure a steady supply of products and services.
- Oversee inventory management, ensuring optimal stock levels, accurate forecasting, and efficient logistics and distribution.
- Implement quality control measures to maintain high standards of product and service delivery.
- Collaborate with the sales and marketing teams to align operations with customer demand and promotional activities.
- Drive continuous improvement initiatives, leveraging technology and innovation to enhance operational capabilities and customer experience.
- Prepare and manage the operations budget, ensuring cost-effective resource allocation and financial performance.
- Troubleshoot technical issues, and work with key stakeholders to design and implement solutions to mitigate risk and resolve business and process challenges
