On behalf of our client (Mangrove Resort Hotel), we are advertising. Mangrove Resort Hotel is looking for a Housekeeping Manager to join their team based in Broome, WA.
Responsible for the smooth and effective operation of the Housekeeping Department. Be accountable for the areas’ budget and associated costs and provide reports both written and verbally at various payroll and profit and loss meetings. Be diligent in ordering, requisitions and take an active part in stocktakes and cost control of the area. Forecasting rosters and keeping payroll costs in line whilst achieving budgeted rooms productivity and above average room cleanliness throughout. People management skills are to be effective in managing a diverse group of individuals, recruitment and training being implemented in a satisfactory manner.
Responsibilities:
· Interview, train and manage employees in housekeeping including the public area cleaning operation.
· Conducts appraisal and training sessions as required to ensure all employees are aware of the hotels’ high-level standards that have been set.
· Establishes effective control over stock costs, par levels, completing stocktakes at the end of each month with intermittent stocktakes of linen throughout the month.
· Implements procedures to ensure that all department costs are well controlled and employees are aware of importance of these costs being kept in line with budget.
· Review and update all training procedures and programs to ensure that they are up to date and that all employees are aware of policies and procedures in place.
· Takes an active role in the rooms department with close communication with the Front Office Manager.
· Participates effectively with the Laundry operation, ensuring there is an open communication channel between both operations, that par levels of linen stock are maintained and that both teams are working cooperatively together.
· Balance team working schedules to maintain and improve the economy and productivity of the department, monitoring daily attendance, time keeping, sick leave and annual holidays.
· Carry out supervisor room checks at random and ensures that all accommodation services are of a very high standard. Actions any complaints with urgency and thoroughness.
· Develop a close working relationship with the hotel maintenance department and become involved with follow up on any issues pertaining to accommodation service.
· Create a congenial work environment for all team members and ensures morale is kept high.
· Report any potential health and safety hazards to the OH&S officer and General Manager immediately.
· Conducts regular meetings with employee and participates in department meetings as required with constructive feedback on the operation.
· Shows initiative to have the area perform well with improvements in both service and cost savings.
· Become an active participant in hotel meetings and ensures that flexibility and teamwork is of a high priority.
· Carries out other duties as directed by the General Manager.
Experience & Qualification:
· At least 3 years work experience
· At least Diploma Degree
· Time management and multi-tasking skills
· Good Communication skills
Salary: $75,000.00 per annum.
Responsible for the smooth and effective operation of the Housekeeping Department. Be accountable for the areas’ budget and associated costs and provide reports both written and verbally at various payroll and profit and loss meetings. Be diligent in ordering, requisitions and take an active part in stocktakes and cost control of the area. Forecasting rosters and keeping payroll costs in line whilst achieving budgeted rooms productivity and above average room cleanliness throughout. People management skills are to be effective in managing a diverse group of individuals, recruitment and training being implemented in a satisfactory manner.
Responsibilities:
· Interview, train and manage employees in housekeeping including the public area cleaning operation.
· Conducts appraisal and training sessions as required to ensure all employees are aware of the hotels’ high-level standards that have been set.
· Establishes effective control over stock costs, par levels, completing stocktakes at the end of each month with intermittent stocktakes of linen throughout the month.
· Implements procedures to ensure that all department costs are well controlled and employees are aware of importance of these costs being kept in line with budget.
· Review and update all training procedures and programs to ensure that they are up to date and that all employees are aware of policies and procedures in place.
· Takes an active role in the rooms department with close communication with the Front Office Manager.
· Participates effectively with the Laundry operation, ensuring there is an open communication channel between both operations, that par levels of linen stock are maintained and that both teams are working cooperatively together.
· Balance team working schedules to maintain and improve the economy and productivity of the department, monitoring daily attendance, time keeping, sick leave and annual holidays.
· Carry out supervisor room checks at random and ensures that all accommodation services are of a very high standard. Actions any complaints with urgency and thoroughness.
· Develop a close working relationship with the hotel maintenance department and become involved with follow up on any issues pertaining to accommodation service.
· Create a congenial work environment for all team members and ensures morale is kept high.
· Report any potential health and safety hazards to the OH&S officer and General Manager immediately.
· Conducts regular meetings with employee and participates in department meetings as required with constructive feedback on the operation.
· Shows initiative to have the area perform well with improvements in both service and cost savings.
· Become an active participant in hotel meetings and ensures that flexibility and teamwork is of a high priority.
· Carries out other duties as directed by the General Manager.
Experience & Qualification:
· At least 3 years work experience
· At least Diploma Degree
· Time management and multi-tasking skills
· Good Communication skills
Salary: $75,000.00 per annum.
