On behalf of our client (Mangrove Resort Hotel), we are advertising. Mangrove Resort Hotel is looking for a Duty Manager to join their team based in Broome, WA.
In the absence of senior management, taking charge of any situation in the hotel which requires attention and resolving the issue within company parameters. Advising senior management as a priority any issues of critical importance. Compliance with all company policies, directives as issued or amended from time to time in the interests of all stakeholders. Acting as a positive, professional role model always and under all circumstances.
Responsibilities:
• Maintain an up-to-date knowledge of products, services, events and issues in the Hotel and participate as a representative of management as required.
• Monitor all outlets on a regular basis, liaising with person in charge to ensure staffing levels are appropriate for service requirements.
• Check time sheets to ensure all are completed, signed and authorised each shift by appropriate personnel before staff finish their shift and leave.
• Monitor meal breaks and staff punctuality so that time theft does not occur and peak customer service periods are not affected.
• Monitor staff presentation/grooming and ensure staff compliance with the employee handbook.
• Liaise with Department Heads regarding rostering issues and work allocations as appropriate to ensure hours at work are justifiable.
• Check cleanliness and proper set up of all outlets immediately prior to commencement and close of shift.
• Verify all registers are closed, takings reconciled and balanced with takings and floats secured correctly at the conclusion of shifts.
• Check to ensure employees are not patronising the premises unless they have quite specific permission to do so and take action as necessary if requirements have not been complied with.
• Ensure all employees have completed their responsibilities and all people have vacated the premises at close of trade prior to securing the premises.
• Monitor operations of entire hotel and liaise with Department Heads and Senior Management on potential training requirements, operational methods, strategies and service and where reasonable assist with on the job training by way of support.
• Assist with and ensure correct procedures are followed at all times with regard to issues such as stock takes; transfers of stock; Good received reports; Promotional food and beverage and staff meals.
• As required, assume a hands on role in service and guest liaison to support departments.
• Oversee patronage of hotel to maximise the enjoyment and atmosphere for guests within reasonable parameters, taking appropriate remedial action as necessary.
Essential skills and experience:
• Strong staff management and supervisory skills
• A great understanding of customer service in retail and hospitality
• Excellent communication skills
• Ability to work as part of a team.
• Cash handling skills.
• Competency with stock management and stock take procedures.
Required:
• At least 2 years relevant working experience
• At least Diploma level, relevant field is preferred.
Salary: $70,000.00 per annum.
In the absence of senior management, taking charge of any situation in the hotel which requires attention and resolving the issue within company parameters. Advising senior management as a priority any issues of critical importance. Compliance with all company policies, directives as issued or amended from time to time in the interests of all stakeholders. Acting as a positive, professional role model always and under all circumstances.
Responsibilities:
• Maintain an up-to-date knowledge of products, services, events and issues in the Hotel and participate as a representative of management as required.
• Monitor all outlets on a regular basis, liaising with person in charge to ensure staffing levels are appropriate for service requirements.
• Check time sheets to ensure all are completed, signed and authorised each shift by appropriate personnel before staff finish their shift and leave.
• Monitor meal breaks and staff punctuality so that time theft does not occur and peak customer service periods are not affected.
• Monitor staff presentation/grooming and ensure staff compliance with the employee handbook.
• Liaise with Department Heads regarding rostering issues and work allocations as appropriate to ensure hours at work are justifiable.
• Check cleanliness and proper set up of all outlets immediately prior to commencement and close of shift.
• Verify all registers are closed, takings reconciled and balanced with takings and floats secured correctly at the conclusion of shifts.
• Check to ensure employees are not patronising the premises unless they have quite specific permission to do so and take action as necessary if requirements have not been complied with.
• Ensure all employees have completed their responsibilities and all people have vacated the premises at close of trade prior to securing the premises.
• Monitor operations of entire hotel and liaise with Department Heads and Senior Management on potential training requirements, operational methods, strategies and service and where reasonable assist with on the job training by way of support.
• Assist with and ensure correct procedures are followed at all times with regard to issues such as stock takes; transfers of stock; Good received reports; Promotional food and beverage and staff meals.
• As required, assume a hands on role in service and guest liaison to support departments.
• Oversee patronage of hotel to maximise the enjoyment and atmosphere for guests within reasonable parameters, taking appropriate remedial action as necessary.
Essential skills and experience:
• Strong staff management and supervisory skills
• A great understanding of customer service in retail and hospitality
• Excellent communication skills
• Ability to work as part of a team.
• Cash handling skills.
• Competency with stock management and stock take procedures.
Required:
• At least 2 years relevant working experience
• At least Diploma level, relevant field is preferred.
Salary: $70,000.00 per annum.
