Are you a seasoned Client Services Professional searching for the perfect blend of work and life? Look no further! We’re thrilled to offer an exciting hybrid role that has you working from our office one day a week and the rest of the week from the comfort of your home.
As our Client Services Professional, you’ll be at the forefront of ensuring our clients receive top-notch service. Your expertise will contribute to maintaining our industry leading standards, all while enjoying the flexibility that fits seamlessly into your lifestyle.
Working closely with the Managing Director, you will be responsible for managing front office existing and potential client relationships in the areas of Marketing, Sales and Customer Service activity to continue to grow a Healthy, Profitable and Sustainable business.
The key focus of this role is to build and maintain strong relationships with clients through regular communication and to coordinate and support development and implementation of the marketing plan to reach “Ideal Customers”.
- You will provide the first point of contact for enquiries (phone calls, emails, ad campaigns and website) from potential clients about products and services
- Maintain and upgrade product and service offerings
- Maintain and upgrade the look, content and functionality of online tools: website, multiple social media platform outreach campaigns, email sequencing, newsletters, Facebook, Instagram, CRM sequencing.
- Maintain records of all existing and potential client communication on the company CRM (Hubspot)
- Coordinate course and workshop promotional activities
- Coordinate and monitor course and workshop schedules
