What you get to do in this role:
- Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.
- Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
- You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
- You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
- You will perform initial triage of customer cases with documented solutions and/or workarounds.
