Work alongside our APAC Customer Retention team and gain exposure to internal operations within a global software technology company. You will assist the team in Adelaide and can expect to perform the following tasks:
- Read and assign tickets to the appropriate retention specialist, based on the market (country/ language spoken) and status of their license
- Create opportunities from tickets and assign them to the correct retention specialists
- Send first touch emails to customers to collect initial details before assigning the case to a retention specialist
- Work within our ERP (enterprise resource planning) system to amend prices on licenses for renewal
- Ad hoc administrative tasks to assist the team as required
