We are thrilled to announce due to growth a Level 2 Support Specialist (Retail stores) has become available within the ALDI National IT Stores team, based in Minchinbury. This is a 12-month fixed-term opportunity.
As a Level 2 Support Specialist (Retail stores), you will serve as the backbone of our retail store operations, ensuring that our application and hardware systems run seamlessly.
Leverage your strong technical aptitude to provide real-time solutions and technical support for systems directly in use by our retail stores nationally. You will also collaborate with the business to support, coordinate, and educate your stakeholders in all matters related to Stores IT systems.
Your dedication to ensuring the smooth functioning of our retail stores will be instrumental in delivering an exceptional shopping experience for our customers.
What does the role look like?
- Providing second level support using Service Now ticketing system for applications, systems and Hardware and Software used specifically by our retail stores nationally such as Store Task Management, Electronic Shelf Labels, Stock Order Management, Mobile Store and more!
- Coordinating and actively partake in software testing and release management activities for applications.
- Performing root cause analysis and resolve application support issues.
- Receiving and coordinating application change requests using Service NOW ticketing system
- Managing and leading on small to medium sized transformation projects affecting our retail stores nationally
- Conducting diagnostics and installation of hardware as necessary to support our retail stores nationally
