What you get to do in this role
- Drive root cause investigations for the high impact/high visibility escalated issues.
- Collaborate with the cross functional teams to achieve the best resolution for our customers.
- Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers
- Develop and implement evidence-driven quality and process improvement initiatives across the organization
- Contribute to the design of the Problem Management process, data modeling and reporting
- Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
