- Determine, coordinate and implement the induction, skills development and training requirements of Medilaw NSW QA & Admin team members to meet the performance expectations of their role.
- Development, coordination and implementation of Medilaw NSW Reports Production & QA team members’ performance planning, management, evaluation and feedback.
- Improve workflow processes in support of organisation goals.
- Chair regular team meetings to identify/discuss/manage issues, opportunities and training and developmental needs.
- Document and update operational policies & procedures as required.
- Be an escalation point to incoming inquiries regarding report status.
- Keep up to date with the requirements of various clients and/or legislative frameworks and communicate expectations to team members
- Research and acquire knowledge of relevant legislative factors which may impact our services and increase business opportunities.
- Establish and maintain effective and robust relationships with all Medilaw NSW consultants and teams to ensure the delivery of excellence in quality and service.
- Where required, escalate to the Operations Manager any client and consultant matters that require intervention guidance.
- Provide management and thought leadership to create a culture of high performance and service excellence in the QA.
- Identify risks and opportunities impacting the achievement of performance and service excellence targets.
- Lead by example to role model MedHealth values and inspire the team to embrace the values.
- Adhere to QA & Admin policies and procedures.
- Maintain active knowledge of Privacy Principles in Guidelines for all IME practices and procedures.
- Actively identify opportunities for continuous improvement and encourage and foster a culture of continuous improvement with our clinic and consultants.
- Promote and support practices that are inclusive, responsive, save and accessible.
- Function as an effective, positive team member.
- Maintain active knowledge of work health and safety practices and procedures.
- Adhere to all policy and procedures.
- Undertake project work as determined by the business.
- Complete all required training, learning & development courses on time.
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