We are passionate, because our mission excites us. At CHANDON, we craft exceptional sparkling wines and experiences based on the celebration of communities. We care about making our wines the best. We are bold, because from day one we have been committed to finding new and unexpected opportunities, people and methods.
At CHANDON, we stand for our values of diversity and inclusion, courage and collaboration within our cross-cultural community. We are proud to be part of the Sparkling Wine Maison of the LVMH Group, with wineries in Argentina, Brazil, California, Australia, China and India, the sun never sets on CHANDON.
About the Role
Reporting to the Hospitality Experience Manager, our Concierge will be responsible for delivering exceptional customer service and support to our visitors on-site.
Duties within this role include:
- Welcome and greet guests of Chandon, assisting with reservation, walk-ins and seating arrangements;
- Managing reservations and floorplans using Sevenrooms system, ensuring seamless table turnover and handling special requests as required;
- Managing the flow of guests, keeping them informed on wait times and offering personalized recommendation to assist with our unique areas, menu and tasting selections;
- Preparing for and hosting VIP and high value guests, inclusive of identifying and enriching the experience for our valued Wine Club members;
- Collaborating with the front of house and kitchen team to ensure smooth operations and awareness of current demand; and
- Promoting specialist events, wine club membership and other initiative to enhance guest experience.
Criteria
To be part of our team, show us:
- Experience in hospitality/hotels with a customer first mindset;
- Excellent written and verbal skills to deliver our distinct brand tone and style;
- Exceptional customer service skills;
- Ability to multi-task with strong organisation skills and ability to collaborate with internal stakeholders;
- Second language proficiency is advantageous.
Domaine Chandon Australia is proud to celebrate our differences and communities. Our priority is to attract, support and retain individuals- irrespective of gender, age, religion and sexual orientation.
Benefits & Application
You will join a friendly, dedicated and professional team. We offer a competitive hourly rate in addition to discounted retail benefits, a comprehensive induction and training program and a Health and Wellbeing Subsidy.
Candidates must have full working rights and be legally able to work in Australia. Please note this position is a casual position, with the successful applicant needing their own vehicle and license to get on-site (no close public transport available).
Complete the application form at chandon.workable.com
