Your day to day will include:
- Managing L1 employee support calls relating to; > Access requests & device support including staff laptops, desktops, iPads, mobile phones etc.
- Maintaining roles and permissions across multiple SaaS applications including Google Workspace, Confluence, Jira, Bitbucket, Xero, AWS, and Slack.
- Handling on/offboarding processes, delegating admin rights where appropriate.
- Maintaining licensing for 3rd party tools.
- Purchasing, setting up and maintaining laptops across the organisation.
- Maintaining a limited amount of on-prem IT equipment (e.g. meeting room equipment, printer, fibre/wifi, monitors etc).
- Creating and maintaining technical documents, policies and procedures.
- Delivering training programs and workshops for staff as those needs become apparent.
- Contributing to data security across the organisation, such as; > Regularly reporting on incidents and scans (internal risk register, KPIs, and customer-facing reports) > Supporting pre-sales, and audit activities with written content describing current and proposed future states of the security and privacy solution, > Implementing changes to reduce the likelihood and/or severity of key risks such as loss of AWS account, Jira/Confluence data, or potential data breaches.
