To perform day-to-day tasks, being able to demonstrate a thorough understanding of our customer’s expectations and execute them with an appropriate sense of urgency, attitude, commitment, and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs.
In addition to this, to perform tasks as requested, assisting in general customer service duties both internally and externally while applying the company standards and processes.
Responsible for all aspects of the job to the Customer Service Representative.
KEY RESPOSIBILITIES:
- Communication: As a Customer Service Representative, you will proactively communicate with customers, and you will commit to demonstrating the great care we have for all our customers.
- Relationship: You will establish meaningful, personal, and professional relationships with our customers.
- Information: You will take ownership of understanding and complying with Expeditor's internal process by providing timely, complete, and accurate information.
