Are you eager to:
- Welcome new team members and help them navigate their first steps at Civica?
- Share your knowledge and experience with enthusiastic newcomers?
- Build strong connections across different teams and foster a more inclusive culture?
If you answered YES to any of these, then we have exciting news for you! The applications for expression of interest for our Buddy Program,2024 are now open and we're looking for passionate individuals like you to join.
COB 19/01/2024
Note: Candidates willing to attend William Street office for in-person buddying support will be preferred.
The objective of the program is to create a strong pool of Buddies/Coaches to support our next intakes of CSRs; however, at the same time it’s a great opportunity and a potential next step in your development and career pathway at Civica. This is not a full-time role.
The aim of this program is to:
- Providing the Buddies & New Starters a clear understanding of what is expected of them during their participation in the program
- Clearly defining the expectations and outcomes of this program
- Supporting the Buddies through training and upskilling for their personal & professional development
The Buddy Program has been designed to support our new joiners in their initial few weeks here at Civica Justice Services. This 4-week on-the-job training/induction program is succeeded by the 2-week class room training for all new Customer Service Representatives joining CJS. The program has proven to make new hires feel comfortable and confident from the very beginning. It has also benefited extensively by creating a more positive and supportive work environment through fostering stronger relationships between new and existing team members.
The buddy can make the new employee feel welcome, answer questions and help the new person navigate through Civica’s culture. This leads the new employee to feel comfortable sooner and to achieve a sense of acceptance and belonging.
A successful buddy candidate would be an engaged team member who demonstrates the Civica Way attributes, promotes a positive culture, has a demonstrated ability to deliver consistently high standards of customer experience and thoroughly understands CJS/FV processes and systems.
Being a buddy is more than just helping someone adjust to a new job. It's a chance to:
- Make a real difference: Your guidance and support can play a crucial role in shaping a new hire's experience and success at Civica.
- Develop your leadership skills: As a buddy, you'll hone your communication, mentorship, and problem-solving abilities.
- Expand your network: Build lasting relationships with colleagues from different teams.
- Give back to the Organization: Share your knowledge and experience to create a more welcoming and inclusive workplace for everyone.
Above all, this role could also be that first step in your professional development journey preparing you for your next potential move into the TSO space or any other leadership position within Civica in the future.
