Job Description:
We are currently seeking an experienced Service Manager to join our team in Sydney East Metro Region (Campsie, Caringbah, Cronulla, Kingsford and Rockdale). In this role, you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of Workforce Australia consultants within your designated area, as well as all relevant KPI measures.
Key Responsibilities:
- Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
- Establish and communicate clear direction for the effective operations of all locations / Regions, set objectives and priorities, promote effective teamwork and innovative solutions.
- Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
- Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
- Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
- Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.
