About the role
We are looking for implementation consultants in the Point of Sale space..
Implementation Consultant - Point of Sale
- Entry - Mid level implementation professional to handle and complete Food and Beverage point of sale software (POS) implementation projects in hotel and restaurant environments.
- Understand the customer's needs and operational workflow, install, setup and configure the solution at the customer site.
- POS implementation includes: understanding Food and Beverage operational flow, user requirements / installation and setup of equipment such as servers, workstations, printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.
- Connecting and testing network cable connection for multiple hardware devices is required.
- Ensure the solution meets specifications and functions per customer specific operational work flow.
- Report the additional functional request from customers to our internal Product and Development team.
- Answer operational and application questions and consult the customer.
- After "go-live", provide technical support to the customer when necessary.
- Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.
- Communicate project status with key project stake holders.
- Sense of urgency for project timelines and deliverables
- A heavy amount of travel - potentially up to 80% of time.
