We are seeking a professional and customer-focused individual to join our team as an Qantas HQ - Concierge/Receptionist. The primary responsibility of this role is to ensure a positive and welcoming experience for visitors, staff members and assisting with all general enquiries. The ideal candidate will possess excellent communication skills, organizational abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities:
- Warmly welcome visitors and tenants upon their arrival to the office building.
- Provide information about the building's facilities, services, and amenities.
- Answer incoming calls, transfer calls to the appropriate departments, and take messages as needed.
- Respond to inquiries via phone, email, or in-person with professionalism and courtesy.
- Monitor and control access to the building, ensuring the safety and security of occupants.
- Enforce security procedures, including verifying identification and issuing visitor badges.
- Assist with various administrative tasks, such as sorting mail, managing deliveries, and maintaining office supplies.
- Schedule appointments and manage reservations for meeting rooms.
- Provide outstanding customer service to visitors, tenants, and staff members.
- Address inquiries and concerns promptly and effectively.
- Handle unexpected situations or issues calmly and efficiently.
- Collaborate with building management and relevant parties to resolve problems.
- Maintain a thorough understanding of the building layout, facilities, and amenities.
- Guide visitors to different departments or locations within the building.
