In Resort Sales / Guest Services

In Resort Sales / Guest Services Customer Service | Winter Closing date: 07/04/2024 Our guest services team are a fountain of knowledge with their fingers on the pulse when it comes to all things Thredbo. The Guest Services front line stars are dedicated to delivering exceptional customer service and are the gurus at selling lift, lesson and rental passes to our in-resort guests. This role is designed to provide our guests with outstanding customer service ensuring their Thredbo experience is unforgettable. This role requires excellent communication skills and adaptability to the rapidly evolving nature of the Guest Services environment. You will demonstrate accurate resort knowledge and effectively upsell all aspects of the resort and the wider region. The key part of this role is to ensure the guest always remains your primary focus and all interactions are at an exceptional standard of customer service. Perks: Gain universal experience that can assist you in your future endeavours in an international tourism sector Team member perks – 50% off bring a friend vouchers Free staff pass Discounted retail and seasonal rental packages Discounted snowsports and mountain biking lessons Access to our Thredbo Leisure Centre, tennis and golf course Discounted accommodation at Rydges, QT and more 20% - 50% off at our food and beverage venues $2 Tickets at Event Cinemas and Moonlight Cinemas If you’re up for an exciting opportunity to: Demonstrate excellent customer service skills Interact with and be understanding of diverse groups of people Show efficiency and problem-solving skills to better the guest experience Demonstrate cash handling skills and EFT processing experience Take ownership and pride of your operation area and team Manage tasks and responsibilities to complete tasks within set guidelines Efficiently and accurately enter data … with your experience and skills in: Previous Ski Resort Guest Services experience Minimum intermediate level computer skills Experience in using RTP One operating system Relevant experience in tourism-based customer service, information services and/or a fast-paced customer service environment About our Team Thredbo isn’t just a job, it’s an experience. Whether you’re searching for a job or a career, Thredbo has it all. Ride and explore the mountain with an included staff pass, soak up Thredbo’s famous après atmosphere and be in the thick of some of Australia’s best on and off mountain events. Joining our team means you are a part of EVT, one of Australia and New Zealand’s leading experience companies. With access to a range of perks and discounts for you to enjoy at Thredbo and across EVT experiences. Your time at Thredbo could easily lead to a lifelong career with possible opportunities across our brand spanning Entertainment, Ventures and Travel. Join a team that is strongly committed to preserving, protecting, and prioritising our unique…

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