Team Summary
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.
The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.
What a Consulting Director does at Visa:
VCA is looking for a Consulting Director to lead consulting engagements for our clients in Australia and New Zealand, enabling portfolio growth and improved profitability across their payment businesses.
Typically, 2-4 months in duration and running in parallel, potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimisation of client customer experience and supporting processes.
The Director will be responsible for identifying new business development opportunities, leading client engagements, and delivering recommendations. Typically, this will involve the Director interacting with the client team and internal staff, gathering, and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The Director will lead business development activities by writing proposals and scoping new projects. The full range of responsibilities is detailed below:
Responsibilities
On a project-by-project basis:
- Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities; draw input from clients, local client relationship managers and functional teams
- Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
- Develop a fact base by undertaking client interviews, collecting, and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
- Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
- Collaborate with data science team members to leverage advanced data analytics capabilities
- Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge
- Identify solutions and recommendations that address client objectives and result in performance improvement; leverage relevant VCA methodologies, frameworks, and global best practices
- Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times support implementation at the client onsite
More generally:
- Identify and surface opportunities for client projects and submit for inclusion into account plans
- Continuously build knowledge, surface new insights, and produce thought leadership pieces that contribute to practice development and global best practice
