The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.
Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team.
About this Role:
The Missing Link is looking for an enthusiastic Sales Operations Executive to join our supportive team in Sydney. You will be provided with ongoing support, training and development to thrive and succeed in the role. As Sales Operations Executive you will be part of a team that supports the broader sales team (Account Managers and Business Development Managers) to provide exceptional service to our customers.
Primary duties are sales support functions including customer service, quoting and administration, licensing renewals, ensuring prompt and efficient procurement of goods and services, and maintaining strong relationships with clients and suppliers.
Responsibilities:
- Collaborate with the sales team to understand their requirements and provide them with the necessary support
- Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process
- Assist in the preparation of quotations, proposals, presentations, and contracts for the Sales Team
- Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales materials
- Maintain and update client databases, sales reports, and other relevant documentation
- Receive and process client orders and internal orders
- Track orders through to delivery
- Ensure adequate levels are kept of stocked items and ensure items are correctly accounted for
- Ensure work area, stock room and loading dock are kept tidy and WHS compliant
- 1-2 years’ experience in sales support, executive administration, procurement, purchasing or a similar role.
- Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively.
- Proficiency in using relevant software applications, such as Microsoft Office.
- Strong attention to detail and organisational skills to manage multiple deadlines simultaneously.
- Ability to build and maintain strong relationships with internal and external stakeholders.
- Defence force experience desirable.
Great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link:
- Hybrid / flexible working arrangements
- Supportive and collaborative environment
- Training / mentoring programs
- Regular fun social events
- Free breakfast, drinks and monthly lunches
- Great bonus structure
