Body Smart Health is seeking a highly motivated Client Experience Administrator to join our growing team. Client experience is the most important goal at Body Smart and your role will see you responsible for ensuring that our clients receive an exceptional experience; from the first point of contact, right through until they have met their treatment goals and no longer need our service.
This may be through providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models or being a friendly voice at the end of a phone scheduling in services. You will work closely with our practitioners, other Customer Experience Specialists whilst being supported by our Head of Customer Experience & Revenue.
Duties & Responsibilities
- Managing customer enquiries promptly and comprehensively (both via phone, email, sms and in person) in a fast paced environment.
- Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
- Managing customer appointments (booking and modifying).
- Communicating with customers to ensure they can attend their services
- Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.
About you
- Exceptional Customer service skills and Administrative experience (essential)
- Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
- Experience in medical reception, NDIS and other funding models (highly desirable)
- Experience in using client management systems, email and Microsoft suite (highly desirable)
- Be located in Australia and have rights to work in Australia
We look forward to receiving your application!
