Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team.
As a PMO Coordinator, you will provide centralized coordination and support to the Services Team on all migration projects. You will be responsible for ensuring that the processes are followed and effective. Regular communication with senior managers is a key aspect of the role, ensuring ongoing updates on project progress and prompt resolution of any risks or issues that may arise. You will report to and work closely with the Director of Services.
We are looking for a high performer who will ensure all implementation projects are executed efficiently. This is an ideal opportunity for a new Project Manager to gain experience in a fast-paced environment.
Who You Are:
Motivated: You are driven by project managing customer implementations in a growing SaaS company and joining the Services team to drive overall company success.
Organised: You love to see everything in its place and appreciate structure.
A Bridge Builder: You enjoy connecting separate groups together and are comfortable managing competing priorities.
Effective Communicator: You are comfortable communicating with customers and internal teams and saying no when you need to.
Analytical and Data-Driven: You can identify emerging risks and issues and manage accordingly.
What You Will Do:
- Project Planning:
Creating comprehensive documentation outlining the steps, scope, and milestones necessary for the successful completion of a project. - Project Process Improvement:
Identifying and articulating strategies for enhancing a project's processes, ensuring continuous improvement for future projects. - Project Resourcing:
Effectively allocating resources essential for project completion, including personnel, financial resources, software, and materials. - Project Monitoring:
Systematically tracking and analyzing a project's metrics, progress, and tasks to guarantee timely and budget-conscious completion. - Scope Sergeant:
Manage Scope and keep the Customer and team on track.
The KPIs You Will Own:
- Project CSAT
- Customer NPS (with Customer Team)
We offer a fantastic and inspirational working environment!
- Flexible working.
- We are a team, we trust each other and we believe our best work happens when life & work is in good balance
- Wear what you like to work.
- Take your birthday off.
- Frequent team building events, remote and in person
- Relaxed and friendly team.
- Fantastic training and development opportunities
