Who are we?
Birdeye is a high-growth software company with 1000+ Global employees and offices in Sydney, Melbourne, London, San Francisco, Dallas, India & the Philippines.
We are backed by some of the biggest names in Silicon Valley and are charging towards one of the most successful IPOs in recent times.
Australia’s leading all-in-one customer experience and reputation management platform. Trusted by 150,000+ businesses who use the software every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat, Appointments and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. We help our customers achieve amazing results through the perfect combination of locally based digital marketing experts and cutting-edge software working together. Whether 1 or 1000 locations we make it easier for local businesses to generate localised leads, gain reviews, automate repetitive tasks, manage their online footprint, gain insights, and easily measure their ROI from local marketing.
Sydney office is based in Rosbery.
What you'll do
Birdeye, a next-generation business reputation and customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Up-Market Account Executive for our mid-market, commercial and, eventually, enterprise businesses. If you possess the right energy, competitive spirit, personal drive and track record of success in sales, this is an opportunity that you cannot afford to miss.
The market opportunity for Reputation Management and Customer Experience software is roughly $10B+ in the US and 2-3x that number globally. To put this opportunity in perspective - there is not a single business in the US (or globally) that could not use our software. You cannot say that about other types of point solutions. We need winners that will help our company grow, exceed goals and expectations, and have a whole lot of fun along the way.
Responsibilities:
- Drive sales growth by finding and closing business in our Mid-market and commercial segments.
- Close complex deals involving multiple C-Suite decision-makers and stakeholders
- Working with your team to build custom presentations/demonstrations of our product for prospective clients
- Running effective proof-of-concept campaigns to prove Birdeye's value
- Reporting on sales activity and metrics in our CRM
- Managing the full sales cycle in a team selling environment
- Work closely with Product and Customer care teams
- Manage pipeline, sales activity and have the ability to accurately forecast
- Work hard, play hard. We need to have fun as we succeed
- Minimum of 12 months of outbound end-to-end sales experience
- Proven sales experience (B2B or B2C)
- Proven track record achieving sales KPI’s
- A consultative approach to sales and customer service
- Strong verbal and written communication skills
- A friendly phone manner
- Highly confident both over the phone and in person
- Ability to quickly build rapport
- Perseverance, resilience and a desire to overcome objections
- A strong team player
- The ability to work autonomously with excellent time management
- OTE $170k - $250k.
- Fast track progression structure (clear merit-based system)
- Work from home 2 days a week after ramp period
- Birthday leave
- Regular Social activities & 3pm finish on Friday during summer
- Strong internal Digital Marketing team designed to back our sales team
- Annual MVP trip & dinners
- Monthly catered lunches
- Discounted gym membership & health insurance
- Paid parental leave
