- We're changing the game!
- We're doing big things, and we can't do it alone.
- We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful.
AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.
AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses.
Role purpose
The Systems Engineer within the AP+ Business Systems Assurance and Workplace Technology team is vital in maintaining the company's technology services and end-user support. This role is integral in facilitating smooth and efficient business operations at AP+.
Key Responsibilities
- Uphold the availability of AP+ applications and end-user services in line with ITIL best practices.
- Collaborate with suppliers and partners to ensure service delivery aligns with AP+’s business goals.
- Monitor the performance of Business Systems and Workplace Technology, conducting thorough analyses post-incident.
- Administer and configure Business Systems and Workplace Technology, coordinating with external support or subject matter experts as needed.
- Provide comprehensive technical support to users, both remotely and in-person, addressing Desktop issues. Manage problem resolution and ensure all incidents are recorded.
- Implement hardware/software installations and routine upgrades per Service Level Agreements.
- Regularly update support requests and provide realistic resolution timelines.
- Serve as a secondary support point and escalation contact within the Business Systems Assurance and Workplace Technology team.
- Interface effectively between users and service providers, relaying all necessary diagnostic information.
- Escalate technical issues following established procedures and participate actively in the AP+ Change Management Process.
- Analyse and document client problems proactively within ITSM and other platforms.
- Offer network and system solutions, ensuring detailed documentation is provided.
- Maintain Change Logs, and produce resolution reports and Post-Incident Verifications.
Key Challenges
- Ensuring consistent high availability and performance of all business systems and technology.
- Balancing the timely resolution of user issues with strategic long-term system improvements.
- Staying updated with the latest technology trends and their implementation in a fast-paced environment.
• Relevant tertiary qualification in IT or related field is desirable.
• 3+ years of experience in managing and configuring Windows Servers (2012, 2016, 2019).
• Proven experience in Microsoft Cloud environments (Microsoft 365, Azure).
• Practical experience with LAN, WAN, and VPN technologies.
• Hands-on experience with video conferencing tools and software.
• Familiarity with scripting languages (e.g., PowerShell, VB).
• Proficient in Microsoft Cloud Technology configuration, maintenance, and troubleshooting.
• Familiarity with video conferencing software and tools.
• Basic knowledge of scripting languages like Powershell and VB.
• Understanding of network principles and monitoring tools.
• Awareness of cloud-managed network vendors and backup software concepts.
• Knowledge of antivirus products and Mobile Device Management.
• Familiarity with VoIP Technologies and collaborative workspace technologies.
• Commitment to delivering superior customer experiences.
• Strong communication skills, capable of resolving conflicts and building positive relationships.
• Independent problem-solving and decision-making skills.
• Ability to connect individual tasks with broader company objectives.
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.
