Projects & ICT Services Delivery Manager

About the Company Our Network and Security specialist client requires a skilled and experienced ICT Service Delivery Manager to join their team on a permanent basis. Based in Cannon Hill and offering a hybrid work environment, this is a fantastic opportunity if you are looking for a fast-paced role filled with variety. About the roleThe primary objective of this position is to ensure the organisation delivers its promise, designs, and commitments, maintaining service level agreements across its client’s base. This will include: Taking a lead role in coordinating, scheduling, monitoring, and analysing company service resources, ensuring optimum efficiency. Coordinating day-to day activities and providing statistics and reporting to management. Working closely with all stakeholders across the business to ensure the smooth running of operations. Coordinating projects from initiation to conclusion, collaborating closely with the Engineering Manager to ensure successful project delivery. Supporting project scoping through involvement in pre-sales activities. Responsibilities Allocate engineers and project staff to client’s requirements. Measure and track SLAs to ensure the highest level of standards are achieved. Working closely with clients and project staff to ensure all tasks are completed. Coordinate the delivery of projects and services. Build close and strong relationships with key stakeholders across the business, promoting open lines of communication and engagement. Skills Required Previous experience operating in a Service Delivery Manager/ Coordinator position, preferably in the IT sector Excellent communication skills, both written and verbal. Previous client and vendor engagement experience. Extensive coordination and scheduling experience, ideally allocating team members for allotted periods of time. Understanding of IT systems, particularly in the networks and security space is highly advantageous. Attention to detail – ability to produce high level documentation and statistics to clients and internal stakeholders. Ability to multi-task and work well under pressure. Organisational skills and the ability to prioritise tasks. Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Andrew Smith on 0438 180 964, quoting reference JN -122023-35462. Want to know more about Davidson? Visit us at www.davidsonwp.com

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