The Head of Cloud and Tech Partnerships provides leadership and is responsible for ensuring that infrastructure services are robust, scalable and effective to support TAL’s business objectives.
Part of the Infrastructure & Operations Leadership Team, this is a critical role in driving a high performance culture, collaborating, and delivering operational excellence right across TAL, to ensure we protect our customers and partners and maintain the resilience & reputation of our business.
Key Accountabilities:
- Work closely with procurement and legal to ensure partnering agreements have the highest level of assurance along with a well-defined service level management and risk approach.
- Be responsible for managed services solutions across infrastructure, service management and cloud and that integrate people, process, technology into efficient solutions while building in flexibility and agility aligned to our customer needs.
- Ensure a frictionless experience for our customers by managing the operational aspects of partnering, closely monitoring the incident, change and problem management process and playing a pivotal role in reducing the likelihood of breaches in service level agreements.
- Lead the effort in sizing and migrating appropriate workloads to the cloud by driving application discovery and migration services with the aim of simplifying and reducing infrastructure run costs.
- Collaborate with digital and infrastructure teams to drive adoption of modern practices related to cloud adoption and DevSecOps practices.
- Develop and foster positive working relationships within the organisation.
- Ensure appropriate governance, frameworks, knowledge & capabilities are adhered to enable compliance with all regulatory standards & requirements aligning to risk appetite.
- Drive business value by collaborating with business, technology partners and suppliers to define infrastructure roadmap and strategy.
- Support risk, audit, and compliance activities.
- Ensure partnering contracts account for sound business continuity plans in compliance with regulatory obligations.
- Identify and drive opportunities for automation and innovation.
- Embed cybersecurity controls in partnering agreements to ensure appropriate infrastructure controls are enforced and assets are safeguarded.
