Business Support Analyst, Business Services
Permanent opportunity, Sydney CBD location
Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment? If so, your future is with Visa.
Team summary:
As part of Visa’s Strategy & Operations division, the Business Services Team (BST) is responsible for providing consistently reliable, high-quality support, data reporting management and process improvement to the Australian, New Zealand & South Pacific (AuNZSP) business. Business Services does this by championing process excellence and implementation, providing superior executive administration support and delivering a high standard of site management services across three offices. A Business Support Analyst provides comprehensive operations planning and program management support to the Visa Consulting & Analytics (VCA) business function and plays a crucial role in accelerating the growth of our client-facing consulting and analytics services across Australia, New Zealand and the South Pacific.
The Visa Consulting & Analytics business function has five teams – Client Advisory, Consulting, Managed Services, Data Science and Business Support. This role works closely with the VCA Business Support Director and also provides support to VCA project leads.
Key duties:
- Oversee management of client and supplier contracts, work statement administration, track VCA revenue, and manage internal tools. Establish pricing and supplier agreements.
- Manage the VCA business tracking process and reporting, including pipeline reviews, preparation of monthly and quarterly business reviews.
- Drive the industrialisation of VCA processes by supporting the implementation of initiatives, including knowledge management, training, culture-related activities, and improving operational efficiency.
- Provide executive-level administrative support to the Head of Visa Consulting & Analytics, including scheduling, communication, project management and logistics for VCA team events held throughout the year.
- Embrace a team-based environment and mindset, through contributing collaboratively, mentoring, and supporting individuals in the BST who also provide business solutions to the AuNZSP business.
- Participate in weekly BST meetings, share knowledge and status of current activities.
- Collaborate with key stakeholders to understand business objectives, pain points and needs.
- Action requests submitted from the wider AuNZSP team into the BST’s team workflow portal.
- Build and deliver improved capabilities for the business by analyzing existing processes, investigating gaps and pain-points, identifying and testing solutions, tracking key measures of success, providing training and document processes, key learnings and best practices that can be referenced across the business.
What can you expect from Visa?
- Competitive compensation.
- This is a hybrid role requiring Tuesday, Wednesday, and Thursday to be on site in the Sydney office with flexibility on Monday and Friday.
- A flexible work environment with the opportunity to work from home two days a week.
- A dynamic, respectful and inclusive culture.
- A supportive team that fosters your professional growth and development.
- Opportunity to work with relevant projects across AuNZSP.
- Opportunity to give back to the community with our volunteer programs.
