This role is based in Melbourne, Australia.
As a Azure Engineer, you will be a part of a public cloud engineering team dedicated to improving and supporting our managed services customer environments. The team provides expert support and works towards ensuring our customers experience improved reliability and security over time.
In this role, you will be working with our service desk and experienced cloud engineers in your team to resolve customer requests, respond to alerts, implement changes and proactively monitor customer cloud environments.
We are looking for someone with IT service-desk and customer experience who wants to kick start their career as a cloud engineer. This is a great opportunity to take the next step as you will be working with a group of experienced and collaborative cloud engineers supporting modern technology solutions in a positive environment focused on giving you opportunities to learn and grow.
Typical day-to-day tasks include:
- Complete service requests to configure customer environments or provide information
- Investigate incidents and outages across the public cloud platform
- Respond to escalations and ensure that they are resolved in a timely manner
- Monitor customer environments for trends and problems
- Develop proactive solutions that lead to a reduction in service ticket volumes while maintaining operational health and following appropriate change processes
- Maintain compliance targets for all customer environments
- Document solutions and knowledge in the Logicalis knowledge management system
In this role, you will be working with our service desk and experienced cloud engineers in your team to resolve customer requests, respond to alerts, implement changes and proactively monitor customer cloud environments.
The ideal candidate will have the following experience:
- Ability to work in a complex environment with customers and colleagues located across multiple sites
- Familiarity with ITIL framework and ITSM tools such as Service Now
Exposure and understanding of the following would be looked at favourably:
Understanding of Azure components including:
- Tenant
- Subscription
- Resource Groups and resources
- VM
- Storage
- Tags
- Azure role-based access and Azure AD
Good to have skills but not mandatory:
- AZ-900 and/or other Azure certifications
- Microsoft Defender for cloud
- Automated patching of Windows VM servers
- Apps and website Certificate renewals
As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;
- Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
- Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
- Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
- Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid
*Do I need to meet all the requirements to apply?*
No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity
About us
We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.
