Square's global Account Management team works with existing high value Square sellers to further grow their businesses using Square's powerful ecosystem of products. Our Account Managers partner with Sales, Product and Marketing teams to understand our existing sellers, meet their needs and grow their businesses with Square solutions. We are looking for an Account Manager to join our Australian team, supporting our sellers throughout the country. This role can be based in Melbourne or Sydney with options to work from home or in the office.
Reporting to the Head of Australian Account Management, you will be an experienced SaaS sales person, upselling and cross-selling to a varied size and complexity of existing customers, able to understand the unique challenges and opportunities for new markets. You will partner with local and global Square operational teams to help shape processes, systems and metrics to ensure the long term success of our seller base, specifically in Australia.
You Will:
- Work with high growth businesses early in their life cycle
- Grow and retain our SMB and SMB+ seller base
- Understand customer needs and Australian market trends, to ensure Square and Account Management deliver remarkable solutions to our sellers
- Use Square's value propositions to negotiate custom pricing
- Cross sell and upsell products and features through deep discovery, education and product onboarding support
- Work with the Global Account Management working group by sharing seller insights, recommendations, operational needs and growth opportunities in Australia
- Work with Square go to market teams (Sales, Product, Marketing, Customer Success) to help uncover and surface product insights, and help us win in Australia
- Achieve (exceed) targets - revenue outputs, inputs, customer satisfaction, and operational goals
