Due to an internal promotion, we have an opportunity for a diligent, professional and friendly IT Helpdesk Administrator to join our team on a full-time basis at our head office located in Maroochydore.
Customer service is at the heart of what we do, with this in mind you will approach all tasks with a positive and can do attitude. You will use your IT Administrator skills to maintain a high level of customer support for Minor Hotels Corporate and Property Staff.
Key Responsibilities Include:
- Monitor and maintain operational systems to agreed service levels
- Manage Helpdesk tickets
- Implement minor enhancements to existing operational systems, where appropriate
- Restore normal service operation as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained.
- Continuously gain knowledge of reverent product offerings and systems
- Understand current support polices and methods of support delivery
- Establish and maintain strong relationships with hotel staff and head office team
- Report on relevant service level data on daily basis
