At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.
Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.
As the Store Manager, you'll lead from the front, ensuring that we continue to provide exceptional customer service to our riders, motivating the team to achieve store targets and working intentionally to create a culture of team engagement and performance. You will diligently manage the daily operations of the store, maintaining high standards of presentation and organisation. You'll be a creative solutions-focused leader, implementing policies and procedures to optimise store performance, willing to accept nothing but the best possible outcomes for Zoomo. You will love a challenge, embrace change and demonstrate an ownership mindset at all times.
Responsibilities
- Manage day-to-day operations of the store, including rentals, customer service, inventory management, and staff supervision
- Ensure a positive customer experience by providing exceptional service and product knowledge
- Develop and implement strategies to drive rental growth and meet revenue targets
- Maintain accurate inventory levels, conduct regular audits, and create replenishment plans
- Train, coach, and mentor staff to achieve their full potential and meet rental targets
- Create a positive and collaborative work environment that fosters teamwork and professional growth
- Plan and execute in-store events, promotions, and marketing initiatives
- Ensure compliance with company policies, procedures, and standards
- 2 years + of management experience in a high-paced retail or bicycle workshop environment
- 2 years + of bicycle repair experience
- Experience working in the cycling or food-delivery industries is highly desirable
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Excellent problem-solving skills
- Ability to work under pressure and multi-task
- Attention to detail and strong organisational abilities
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Working with a switched on team that strives to make the streets greener and serve the rider
- A competitive salary and bonus scheme
- Global and country-specific benefits packages
- Monthly team outings & events
- Get to know our product by using one of our e-bikes
- Annual learning and development allowance
- Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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