At Education Perfect, we’re a team of dedicated professionals passionate about empowering educators and inspiring students. We believe that education has the power to change the world and our mission is to innovate, create, and develop technology that helps make that change a reality. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.
We're seeking a dedicated Sales Development Representative (SDR) to join our team to help qualify new leads and showcase the value of EP. This dynamic role requires top-notch customer service skills, adaptability, and a fast-paced mindset.
Our SDR team is based globally and our ideal candidate will be based in Melbourne, however we are open to candidates in Sydney & anywhere in New Zealand. Please note if applying from NZ, the working hours will be 10am - 7pm NZT to support our Australian market.
What you will do:
- Coordinate and schedule demos and sales calls for our Business Development Managers, ensuring a seamless experience for potential clients
- Engage with both new and existing customers, effectively communicating the key value propositions of our products to showcase the benefits of EP
- Keep our customer data up-to-date by maintaining accurate information in our CRM system
- Actively monitor and report on valuable customer feedback, contributing to our continuous improvement efforts
- Escalate and address customer queries and feedback as needed, collaborating with key stakeholders for optimal solutions
- Assist the team as directed by your manager, demonstrating flexibility and a willingness to pitch in wherever necessary
- Take charge of both inbound and outbound leads. In addition to following up on inbound leads, proactively generate new sales opportunities through various lead generation techniques, including cold calling, email outreach, and more
- Collaborate closely with our Business Development Managers (BDMs) to drive sales growth and meet key performance indicators (KPIs)
About You:
- Exceptional customer service skills, we are looking for someone who has experience delivering high-quality customer service that leaves a lasting impression
- Effective phone communication skills to engage and interact with users
- Experience working in a performance target and KPI driven environment
- Experience with outbound lead generation, including cold calling
- Experience using HubSpot (or other CRMs) to manage customer data and interactions
Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!
What we offer:
- Remote and flexible working arrangements
- The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community
- Ongoing professional development, including opportunities to develop your career into other areas of our business
We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.
